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If You're Students Don't Trust You, Behavior Won't Change, and Here's Why

Three steps to build trust without extra planning.

Kristy Banks • April 16, 2026

“Let’s get started,” I say. Instructions are on the board and handouts are at each students’ seat. There’s a clear classroom point system with a variety of reinforcers.

None of this was working.

Instead, the student’s head is on the table, earphones in and they are ignoring me.

This was the pattern with this student. They definitely did not like me and were not interested in doing any work in my classroom.

What to do in this situation?

Keep trying, of course, that was my job.

But this wasn’t about defiance, this was about trust.

They didn’t trust me.

Before a student learns, engages, or follows directions, they are first asking:

Am I safe here?

This happens automatically and unconsciously.

When the brain feels safe, it can problem solve, learn, and access thinking.

When it doesn’t, it shuts down and goes into protection mode.

This can look like what we often label as “defiance:” reactive, avoidance, and refusal.

This is where trust comes in. Without trust, our nervous systems are on guard and learning is not priority, protection is.

This is where we make the mistake: we try to fix the behavior before looking at trust and safety.

Trust isn’t built overnight, it takes time and repetition.

What does this look like in your classroom?

Here are three strategies to start:

  1. Be predictable: the nervous system relaxes with consistency, routine, and authenticity. Maintain a neutral tone, facial expression and body language. Respond to escalation with the same follow-through every time. →If the student can sense frustration, their brain will move into protection mode.
  2. Regulate yourself first: nervous systems actually talk to each other so if you have a calm, regulated nervous system, it will help to regulate others. Show up aware and present in the classroom to help you notice when the escalation begins. Talk slower, resonate with the student and maintain neutrality. → You are the cue for safety in the room.
  3. Create micro-moments of success: trust builds when the brain experiences success. Start with tasks you know the student can do, give choices, and give praise for effort (not just compliance). → Find all the little moments to celebrate!

When trust builds, safety increases, behaviors decrease and learning becomes possible.

I know I am more open, more willing and more compliant when I feel safe.

Aren’t you?

Hope this helps!